Reader Troy came home this week to find that UPS had dropped off a battered package on his front doorstep, near Paul Revere School. The item in the box was a family heirloom, and it was very badly damaged. That was a big bummer, but even worse, the torn box then spewed foam packing chips all over the block. UPS promised to clean up the mess, but it hasn’t happened:
On Monday, UPS dropped off a package at my home on the South Slope of Bernal Heights. Sadly the package arrived quite damaged, with a softball sized hole in the side. A side effect of the hole, the “popcorn” packing materials started to blow down the street, and into the Paul Revere schoolyard. I tried to clean as much up as I could but the wind really started to carry it away (see video).
I called UPS who started to pass me around from the HQ to the distribution center to the local store. The woman at the local store apologized and said she would both come out to Bernal to look and clean it up but also talk to the principle of Paul Revere. I asked her to do some by EOD Monday and mentioned I would follow up with the school later this week. I called the school this morning and the secretary said no one from UPS had called.
In my response to the Claims Department at UPS I asked them to advise me of their next steps are with making right the mess they left in our neighborhood. I mentioned that we have families and kids here and take pride in our community. If UPS is going to do business here, they exercise the same respect.
UPDATE: UPS responds:
Now let’s see if they follow through…
PHOTO: Reader Troy